Private romantic trip

Plettenberg Bay, Stormsriver, And Tsitsikamma

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Service Terms and Conditions

CANCELLATION POLICY
Cancellations must be made in writing to info@untouchedadventures.com and the following
must be taken note of:
Any cancellation made to an activity booking within 48 hours of the commencement of the
activity for an individual is subject to the forfeit of 100% of the activity cost.
Any cancellation made to an activity booking outside of 48 hours of the commencement of
the activity for an individual, a 50% refund is given via EFT to a South African Bank
account, or via the means the original payment was made for international clients.
Cancellations made a week in advance receive refund in full via EFT to a South African Bank
account, or via the means the original payment was made for international clients.
Group Bookings (bookings larger than 10pax, specially organized groups and team builders)
require full payment no later than 14 Days prior to booking date. No group booking will be
confirmed without full upfront payment.
Any cancellation made to a group activity booking within 7-14 Days of the commencement
of the activity is subject to the forfeit of the 50% Deposit.
Any cancellation made to a group activity booking within 7 Days of the commencement of
the activity is subject to the forfeit of Full (100%) Payment.
Any cancellation made to an activity booking outside of 14 Days of the commencement of
the activity, a full refund is given via EFT to a South African Bank account, or via the means
the original payment was made for international clients.
Should Untouched Adventures need to cancel an activity due to unforeseen and legitimate
circumstances, Untouched Adventures retains the right to transfer the activity time and/or
date or make refund in full.
Should there be any discrepancies with regards to payments, or should a refund be in order,
this must be transacted and finalized within 30 days of activity date. Untouched Adventures
reserves the right to issue Gift Certificates/Activity Credit in replacement of a refund. All
refunds are given via EFT to a South African Bank account, or via the means the original
payment was made for international clients.
IN THE EVENT OF BAD WEATHER
As safety is a priority, Untouched Adventures management reserves the right to cancel,
postpone or change the activity for the safety of customers and staff in the event of
unfavorable weather conditions, including but not limited to:
Strong Winds
Large Swell
Heavy Rainfall In the above mentioned unfavorable conditions, any Ocean Kayaking
associated with the Kayak and Lilo trip and the Kayak Only trip will cause the activity to
automatically change to the Hike, Kayak & Lilo trip at the discretion of Untouched
Adventures management. Please note that if the sea is rough, you have to hike along the river
from the suspension bridge up to the jetty where you then get on onto your kayaks this 80m
hike is over rocks and difficult terrain.
Untouched Adventures will not be held liable for any additional costs incurred for the
postponement of activities. This includes but is not limited to; travel expenses,
accommodation, park conservation fees and levies.



© 2020 Tornado Tour Systems (Pty) Ltd ta Activitar.

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