Service Terms and Conditions

CANCELLATION POLICY
Cancellations must be made in writing to info@untouchedadventures.com and the following must be taken note of:

Any cancellation made to an activity booking within 48 hours of the commencement of the activity for an individual is subject to the forfeit of the 50% Booking Fee.

Any cancellation made to an activity booking outside of 48 hours of the commencement of the activity for an individual, a full refund is given via EFT to a South African Bank account, or via the means the original payment was made for international clients.

Group Bookings (bookings larger than 10pax, specially organised groups and team builders) require full payment no later than 14 Days prior to booking date. No group booking will be confirmed without full up front payment.

Any cancellation made to a group activity booking within 7-14 Days of the commencement of the activity is subject to the forfeit of the 50% Deposit.

Any cancellation made to a group activity booking within 7 Days of the commencement of the activity is subject to the forfeit of Full (100%) Payment.

Any cancellation made to an activity booking outside of 14 Days of the commencement of the activity, a full refund is given via EFT to a South African Bank account, or via the means the original payment was made for international clients.

Should Untouched Adventures need to cancel an activity due to unforeseen and legitimate circumstances, Untouched Adventures retains the right to transfer the activity time and/or date or make refund in full.

Should there be any discrepancies with regards to payments, or should a refund be in order, this must be transacted and finalised within 30 days of activity date. Untouched Adventures reserves the right to issue Gift Certificates/Activity Credit in replacement of a refund. All refunds are given via EFT to a South African Bank account, or via the means the original payment was made for international clients.

IN THE EVENT OF BAD WEATHER
As safety is a priority, Untouched Adventures management reserves the right to cancel, postpone or change the activity for the safety of customers and staff in the event of unfavourable weather conditions, including but not limited to:

Strong Winds
Large Swell
Heavy Rainfall
In the above mentioned unfavourable conditions, any Ocean Kayaking associated with the Kayak and Lilo trip and the Kayak Only trip will cause the activity to automatically change to either the Boat & Lilo trip or the Hike, Kayak & Lilo trip at the discretion of Untouched Adventures management. No additional charges will be made to the client, and Untouched Adventures fares all additional costs associated with the Boat, or Guided Hiking.

SCUBA COURSES
As Scuba Diving is dependent upon favourable sea conditions, it is of our highest recommendation that you allocate more than the required "4 days" to complete a scuba course to allow for bad weather days. If for any unforeseen and uncontrollable circumstances, a scuba course is unable to be completed during the allocated time, Untouched Adventures will allow for the course to continue at a later date within 1 YEAR of commencement of course. After the 12 months, it will be required that the entire course be re-started to comply with international safety standards and codes of practice for Scuba Diving.

Untouched Adventures will not be held liable for any additional costs incurred for the postponement of Scuba Courses. This includes but is not limited to; travel expenses, accommodation, park conservation fees and levies.